Refund and Returns Policy

Last updated 11th July 2024

Refunds and Exchanges Eligibility

At WithLoveDIY, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not satisfied with your order, you can request a refund or exchange. To be eligible, returns must be initiated within 7 days of receiving your order. This policy allows you ample time to decide if the product meets your expectations.

Exclusions

Returns initiated outside the 7-day window are not eligible for refunds or exchanges. This timeframe is essential for maintaining the quality and integrity of our products and ensuring a fair process for all customers.

Refund Amount

If you are eligible for a refund, we will issue a 100% refund, excluding any COD charges. This straightforward refund policy ensures you receive the full value of your purchase back, making the process hassle-free and transparent.

Discounted Items

Items purchased with promotional offers will be refunded after adjusting for the offer discount. This ensures fairness and clarity in the refund process, considering the reduced price paid for discounted items.

Order Changes

Our order processing is swift to ensure prompt delivery. If you need to cancel or make changes to your order, you must do so within 2 hours of placing it. After this period, your order may already be in the process of being packed and shipped.

Return Process

Once we receive your returned item and verify it complies with our return policy, we will process your refund using the original payment method. This ensures a smooth and secure transaction, providing peace of mind.

Single Use Policy

Exchanges and refunds are available only for single use per order. This policy helps maintain a fair and efficient return process for all customers.

Pick-Up Attempts

Our courier will attempt to pick up your return twice. If unsuccessful, you will need to send the shipment back to our address. The availability of reverse pick-up services depends on your area’s pin code, ensuring we provide the best possible service based on location.

Product Condition

Returned items must be in the same condition as shipped. Products returned in poor condition or clearly worn will not be eligible for a refund. This policy ensures all returned items are in resalable condition, maintaining our high standards of quality.

Conclusion

WithLoveDIY is dedicated to providing a seamless shopping experience, from shipping to returns. Our policies are designed to ensure transparency, efficiency, and customer satisfaction, making your shopping journey with us enjoyable and stress-free.